Delivery & Returns

Delivery


We can deliver to anywhere in the UK and Republic of Ireland (ROI), and to most destinations abroad.

All orders before 3pm GMT are dispatched the same day. We pride ourselves on our customer service.

Of course all orders are subject to credit clearance and availability of stock, but our site clearly outlines what our stock levels are. Just contact us if there’s something out of stock you would like, or something specific you are looking for – we’ll do our best to track it down for you.

Standard postage is free throughout the UK and takes on average 2-3 working days for delivery

Please note, during postal strikes this delivery time may vary. Please consult with your local sorting office or visit the Royal Mail website to determine possible delays in your area. We do however offer a next day courier service, Ideal if you require your order within a specific time frame. This is priced at just £6.00

Next day delivery of a single item UK orders starts from just £1.00 and £4.00 for the rest of the world. If you’re ordering a number of items, the delivery price is calculated at check-out. If you have any queries regarding delivery, please feel free to email us at orders@feminineplus.com.

All orders are sent in plain packaging to ensure complete discretion.

All deliveries will be made according to the carrier’s standard procedures. For standard delivery, a signature should not be required, however packages which will not fit through your letterbox may be taken back to the postal depot for collection.

Please note that where a signature is required, orders cannot be sent to PO box addresses. Should you require clarification on what happens if no-one is available to receive the goods, and/or a signature is required, please contact the carrier direct.

Due to the current political climate, additional security checks are taking place in many countries. This may result in a small delay to the delivery of orders to certain countries.

Returns

If you are not totally satisfied with your goods for any reason, you can return them within 21 days of their receipt and we’ll be happy to exchange them or refund your money. For hygiene reasons, we can only accept items that have not been worn, removed from its packaging, altered or have had their tags broken/removed. Any item(s) returned must be in a resalable condition.

Returning an item will be at your own cost, unless there is a manufacturing fault or an error during the packaging procedure.

Goods are you own responsibility until they are received by our returns department. We recommend that any returns are sent via recorded post or you obtain proof of postage.

You have the statutory right to a ‘cooling off period’ which is 7 working days after the day on which the goods have been received. Feminine Plus offer an extended 21 day return procedure and recommend you refer to this for guidance. Our policy does not affect your statutory rights.

If you wish to return an item, please contact us on 0844 335 1993 or simply email us at returns@feminineplus.com and we will issue you with a returns code.

Upon receipt of your return, we will send confirmation of your exchange/refund by email. This process takes one working day from the delivery of your item(s) to our returns department. Monetary refunds can be instant or take upto 7 working days dependent upon the method of payment or bank account used. Exchange items are posted the same day, stock permitting.

Customer Services

You can contact at us at any time if you have any queries before or after placing your order, you’d like to check stock availability or simply say, ‘hello’. We’re always available at: orders@feminineplus.com

Or you can write to us at:

Feminine Plus
PO Box 9798
Nottingham
NG10 9DH

If you’d prefer to call us, our telephone number is 0844 335 1993